We know dealing with delayed or damaged luggage is frustrating, and if you've also realized you lost a personal item, we want to help ease the stress. You can report your lost item here to start the recovery process. Please share all the detailed information you can ,it's the best way to help us find and return your item as quickly as possible!
If your checked baggage arrived damaged, immediately make a report at the airport.
Based on the description/evidence of damage, our agents will assess the damage and raise a report.
Please note our liability for damaged baggage is based on our Conditions of Carriage and/or the Warsaw or Montreal Conventions, unless a higher value has been declared in advance, our liability remains limited.